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<h1>F.A.Q.</h1><font size="2" color="#006666"><br>
<b>Question:</b>&nbsp;I want to buy e-currency. How can i do so?<br><b>Answer:</b>&nbsp;&nbsp; </b>You 
				need to <a href="registration.html"><u>
				<font color="#e17021">register</font></u></a></font><font size="2" color="#006666"> and
				<b>become verified</b> in your account. Next step is
				<a href="buy_ecurrency.html"><u>buying order</u></a>.</font>

<p align="left">&nbsp;<p align="left">
				<font size="2" color="#006666"><b>Question:</b> I want to use my MASTERCARD debit/credit card to buy e-currency. Can i do so?<br>
<b>Answer:</b>&nbsp;&nbsp; Yes you can. First you need to register and become verified. After that you will have an opportunity to buy e-currency using your debit/credit card.
<br> When you will send credit card payment you need to <b>use cell phone that you mentioned in registration and you are verified with</b>.
</font>
<p>&nbsp;<p>
				<font size="2" color="#006666"> <b>Question:</b> What is verification? Why I need it?<br>
<b>Answer: </b>&nbsp; When you buy e-currency via wire transfer or money
transfer we need to verifiy you. When you are verified you get full functionality of service :
<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - you can make buy orders without verification;
<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - you get info about our bank and receiver info automatically when making order;
<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - debit cards are only available for verificated persons;
<br>For verification you need to upload copy of your international
identity card (or driver license) and utility bill in your profile
after registration (copy must be colourful, in good resolution and in
English letters). If you do not have utility bill please upload copy of
your id 2 times.Please pay attention that <b>we do not work with third
party transfers</b>. If you are verified you need to send wire transfer or
money transfer by yourself.</font>
				<p align="left">&nbsp;<p align="left">
				<font size="2" color="#006666"><b>Question:</b> What is the 
				processing time for international payments (wire transfer)?<br>
<b>Answer:</b>&nbsp;&nbsp; The fastest
international payment we 
had received took
12 hours and the slowest 
one took 5 business days. 
Information on exact 
term of transfer and its 
processing could be 
obtained in bank which 
originated payment. The customer usually receives an international payment which we have made on next or second day upon sending. </font>

<p align="left">&nbsp;<p align="left">
				<font size="2" color="#006666"><b>Question:</b> What is the 
				processing time for money transfers (western, moneygram) and limits?<br>
<b>Answer:</b>&nbsp;&nbsp; After confirmation of money transfer our agent <b>receives (sends) money transfer (western , moneygram) in one business day</b> (as usual 4-5 working hours). 
If amount is <b>more than 1500</b> it will be sent via 2 money transfers</font>


<p align="left">&nbsp;<p align="left">
				<font size="2" color="#006666"><b>Question:</b> What is the 
				processing time for direction 'credit card - e-currency'?<br>
<b>Answer:</b>&nbsp;&nbsp; If it is your first transaction using credit card via our service it can take <b>from 15 minutes till 5 business days</b> to verify transaction and funds will be available on our account. 

<br>Next transfers will take <b>1 business hour</b> to proceed. In order to proceed your order you need to have MASTERCARD card issued in any bank that does not have limits for Internet transactions. You cannot buy Liberty Reserve or Perfect Money directly from MASTERCARD because of MASTERCARD rules against such transactions. But we will send e-currency(including Liberty Reserve, C-Gold, GDP etc.) that you want to you when order will be confirmed by bank and your goldexpay account will be funded.


<br> When you will send credit card payment you need to <b>use cell phone that you mentioned in registration and you verified with</b>.
</font>

<p align="left">&nbsp;<p align="left">
				<font size="2" color="#006666"><b>Question:</b> What is the 
				processing time for direction 'e-currency - credit card'?<br>
<b>Answer:</b>&nbsp;&nbsp; It will take <b>2-6 business days</b> for funds to appear on your VISA card.
We send funds only to VISA cards of any bank. We can withdraw only 10 000 on one VISA card a month.
</font>


				<p><font size="2" color="#006666">														
				<br><b>Question:</b> I made sell order to wire transfer, but received less on my account. Why?<br/>
<b>Answer:</b>&nbsp;&nbsp; As it said when you made an order you saw our fee and our bank fee, so we pay only our bank fee. Payment will be an international bank wire transfer and may be subject to processing and/or intermediary bank and your bank charges. Goldexpay cannot be held liable for such charges. If you want us to pay all fees for wire transfer you need to contact our support team. </font>
				</p>
				</p>
				</p>
				</p>
				<p><font size="2" color="#006666">
				<br><b>Question:</b> I made buy order to my e-currency account via wire transfer, but received less on my account. Why?<br/>
<b>Answer:</b>&nbsp;&nbsp; As it says when you make order you need to <b>pay all fees for wire transfer</b>. Payment will be an international bank wire transfer and if you will put SHA or BEN on wire transfer our bank or intermediary perhaps will have fee for transfering money and we will receive less on our account. We deduct fee from amount that will be credited to our bank account. <b>If you will not pay all fees for wire transfer our bank fee will be around 10-20 usd (depends on amount).</b>

<br>
<br><b>Question:</b> Who do I 
contact about problems 
or questions regarding 
my orders?<br>
<b>Answer:</b>&nbsp;&nbsp;&nbsp; You need to </font> <b>
<font size="2" color="#006666" face="Times New Roman">
<a href="user/contactUs.html">
<u>
<font color="#e17021">
contact</font></u></a><font color="#e17021">
</font></font></b>
<font size="2" color="#006666">
our support team ( please before it <a href="order/status.html"><u>
<font color="#e17021">
check status of your order</font></u></a><font color="#e17021">
</font></font><font size="2" color="#006666">).

				</font><font size="2" color="#006666">

				<br><br><p><font size="2" color="#006666"><b>Question:</b> What is your 
return, refund and 
cancellation policy?<br>
<b>Answer:&nbsp;&nbsp;&nbsp; </b>If you believe you have 
made a payment in error 
or have any other issues 
or questions related to 
your payment history 
with Goldexpay, please </font> <b>
<font size="2" color="#006666" face="Times New Roman">
<a href="user/contactUs.html">
<u>
<font color="#e17021">
contact</font></u></a><font color="#e17021">
</font></font></b>
<font size="2" color="#006666">
our support team.</font></p></p><p><font size="2" color="#006666">
				<br><b>Question:</b> Who <b>pays bank wire fees</b>?</font><br/><font size="2" color="#006666"><b>Answer: </b>When we make bank wire (iban, sepa), 
				<b>we use the „Shared
fees (SHA) option</b>, and we pay our bank fees. So if your bank
(intermediary) will not charge fee for transfer - you will receive full
amount of money that we transferred. There are other options like
„Beneficiary pay all fees (BEN)“ and „Sender pay for all fees (OUR)“.
If you want us to pay all fees for wire or you want your bank to pay
all fees please </font> <b>
<font size="2" color="#006666" face="Times New Roman">
<a href="user/contactUs.html">
<u>
<font color="#e17021">
contact</font></u></a><font color="#e17021">
</font></font></b>
<font size="2" color="#006666">
our support team.
<p><font size="2" color="#006666">
				<br><b>Question:</b> I want to sell e-currency for western? There is fee 3% + 6 usd. How much will I receive? Please explain me fees.<br>
<b>Answer: </b>Our fee is 3% + 6 USD. So we will deduct from amount
that you will send 3% first, and after that 6 USD. Money transfer fee
is NOT included in our fee. So amount that you will receive depends on
money transfer fee. You will see in history our fee and money transfer
fee.
<br>For example you want to sell wmz to western USD. Today fee
is 6% + 6 USD + Western fee. You sell 100 wmz. Our fee is 6% + 6 usd, so 12
USD is our fee. You will receive 88 USD - Western fee. Western fee
from 50 to 100 is 15 USD, so you will pick up 88-15 = 73 USD.
<br>If you want to know what amount you will receive for sure please contact our support team and we will help you with calculating.
<br>
			<br>
<br><b>Question:</b> I want to send wire transfer.Can I use internet banking?<br>
<b>Answer: </b>If it is your first wire transfer - no.
<br><br>If you make first wire transfer with service GOLDEXPAY you need to make it <b>only from branch of your bank (not Internet banking)</b>. When confirming first wire transfer you need to attach paper from bank where the following information is
<br><br>- Name of the Bank of sender;
<br>- Address of the Bank of sender;
<br>- Account Number (IBAN for transfers of European Union);
<br>- Name of the Account Holder;
<br>- Receiver information (Name of Account Holder, Account Number)
<br>- Memo required;
<br>- Name of agent sending wire transfer;
<br>- Paper must be signed by bank agent
<br><br>
If you will send your wire transfer from online banking and it will be your first wire transfer it <b>will be returned</b> to you with deducting all bank fees.<br>
After first successful wire transfer you will be able to make buy orders using your online banking and attach printscreen of transfer .<br/>
<br><br>
<b>Question:</b> I want to send western (moneygram) via site. Can I do that?<br>
<b>Answer:</b> In connection with increase amount of scam cases, <b>we
do not</b> carry out removal of transfers Western (MoneyGram) sent <b>through online-interface</b>. Please use western (moneygram) office
to send money transfer.
<br>
				<br>
<b>Question:</b> Why I can <b>trust</b> goldexpay.com?<br>
<b>Answer:</b> Goldexpay.com is official exchange partner of Perfect
Money, verified exchanger of C-gold,
				official exchanger Liberty Reserve, official exchanger of Alertpay, verified exchanger of SolidTrust Pay, got Business Account Paxum. Goldexpay.com got SSL
certificate by COMODO so your connection with our site is fully secure.
<br>&nbsp;</font><p><font size="2" color="#006666">

<b>Question:</b> What about exchange with moneybookers, paypal?<br>
<br>Exchange with PayPal and moneybookers can take up to 1-2 working days (usually 3-5 working hours) to complete.

<br><br>
<b>Question:</b> What about exchange with <b>StrictPay</b>?<br>
<br>Exchange with StrictPay could take up to <b>24 - 48 working hours</b> to complete because StrictPay review each request.This review and approval process will normally be completed within 24 to 48 working hours, but could possibly take longer if further review is needed.

<br><br>
<b>Question:</b> What about exchange with <b>SolidTrust Pay</b>?<br>
<br>Please pay attention that SolidTrust Pay support and Goldexpay support review each transfer so it can take some time before it will be confirmed and completed. Verification documents will be needed before completing order. You will be also asked about your cell phone. If you will be unable to provide that info order will be refunded (<b>solidtrust pay fees will be deducted from you</b>).
This review and approval process will normally be completed within <b>2 business days</b>, but could possibly take longer if further review is needed.
If you already have successfully completed orders with goldexpay for SolidTrust Pay reviewing process will take less time 


<br><br>
<b>Question:</b> What about exchange with <b>AlertPay</b>?<br>
<br>Exchange with AlertPay usually takes up to <b>4 business days</b> to complete because AlertPay reviews each request.This review and approval process will normally be completed within 4 business days, but could possibly take longer if further review is needed. Goldexpay reserves the right to refund order that does not meet verification specifications.



				<br><br>
We guarantee your 
satisfaction at 
Goldexpay. 
We provide all our 
members with a refund, 
return and/or exchange 
policy on all trades.
If you cancel your order 
or change your mind 
about buying before we 
actually process the 
order there is no charge 
to cancel. If you have 
sent your payment to us, 
we can return your funds 
less any bank or 
financial institution 
transaction fees.</font>
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